Shipping policy

Shipping

Fikiztszftzewutu
Alexandra Jakob
Poolrandweg 5, 79098 Freiburg, Germany
Email: info@fikiztszftzewutu.store
Phone: +49 761 16090900

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Poolside products

Cushions, oil, hoses, clips and care ship by parcel; outdoor showers, loungers and day beds ship boxed, and decking tiles, kits and the full poolside set are heavy and ship palletised. Delivery is kerbside: the carrier brings it to the nearest accessible point, not laid or plumbed — decking is laid on a firm load-bearing base with a slip-resistant surface, a shower plumbed by a competent plumber, loungers stood level. Small parts ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.