Refund policy

Returns & Refunds

Fikiztszftzewutu
Alexandra Jakob
Poolrandweg 5, 79098 Freiburg, Germany
Email: info@fikiztszftzewutu.store
Phone: +49 761 16090900

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@fikiztszftzewutu.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A product or accessory must be returned complete and in its original packaging; decking, a shower or furniture that has been laid, plumbed, cut or fixed cannot always be returned in a resaleable state. Unused items in original packaging may be returned within the statutory 14-day withdrawal period. Check your area and base, your plumbing and your clearances before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Cushions, slings, deck boards, clips, seals and finishes weather and wear with use and are stocked as spares; cushions and care products are consumables. Damage or a hazard from decking laid on a base that is not firm, level and load-bearing or not fixed down, from a non-slip-resistant surface used wet, from a shower plumbed by someone other than a competent plumber, from poolside electrics not wired through an RCD by a qualified electrician, or from a lounger overloaded, is not a warranty defect, and these are leisure products to be installed and used correctly.